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Return Policy

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At Nektar, we prioritize the safety and satisfaction of our customers. Due to the intimate nature of our products, we have a strict NO-RETURN policy to ensure hygiene and quality standards are upheld.

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However, if we’ve made an error, we are committed to making it right. Please review the following guidelines:

 

Eligibility for Resolution

You may qualify for a replacement or refund if:

  • You received the wrong product.

  • The product was damaged during shipping.

  • The product you received is defective.

 

Steps to File a Claim

To initiate a claim for a replacement or refund, please follow these steps:

  • Contact Us: Email us at orders@ilovenektar.com within 7 days of receiving your order. Include your order number, a description of the issue, and supporting photos if applicable.

  • Review Process: Our team will review your claim and respond within 2-3 business days.

  • Resolution: If your claim is approved, we will arrange for a replacement product or issue a refund to your original payment method.

 

Non-Eligible Scenarios

We regret that we cannot process claims in the following situations:

  • Change of mind after purchase.

  • Improper storage or misuse of the product.

  • Claims made beyond the 7-day window from delivery.

 

Shipping Errors

If your order was shipped to an incorrect address due to our error, we will reship the correct order at no additional cost. If the error was due to incorrect information provided by the customer, additional shipping fees may apply.

 

Damaged Packaging

If your package arrives visibly damaged but the product inside is intact, please let us know for documentation purposes. While a replacement may not be issued, we value your feedback to improve our shipping processes.

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Shipping Policy

 

At Nektar, we strive to provide fast, reliable, and efficient delivery to ensure your products arrive in perfect condition. Please review our shipping policy for details on processing, delivery, and shipping costs.

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Order Processing

Processing Time: Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays). Orders placed after 12:00 PM (local time) will be processed on the next business day.

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You will receive a confirmation email with your order details and tracking information once your order has been shipped.

 

Shipping Rates and Delivery Times

We offer the following shipping options:

 

Standard Shipping:

Estimated delivery: 3-5 business days

Cost: Free or calculated based on location

 

Express Shipping:

Estimated delivery: 1-3 business days

Cost: $4.99 or calculated based on location

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Note: Delivery times are estimates and may vary due to unforeseen circumstances (e.g., weather, carrier delays, holidays).

 

Shipping Restrictions

  • We currently ship to Canada, US, UK.

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • International orders may be subject to additional customs fees or taxes. These charges are the responsibility of the customer.

 

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress through the carrier’s website.

 

Lost or Delayed Packages

While we work with trusted shipping carriers, delays or lost packages may occur:

 

If your package has not arrived within the estimated delivery time, please contact us at orders@ilovenektar.com.

We will work with the carrier to locate the package or arrange a resolution (replacement or refund).

 

Damaged Packages

If your package arrives damaged, please:

  • Take photos of the packaging and product.

  • Contact us at orders@ilovenektar.com within 7 days of delivery.

  • Include your order number and photos in your message.

  • We will assess the issue and determine whether a replacement or refund is warranted.

 

Changes to Shipping Address

Changes to your shipping address can only be made before your order is shipped. Please contact us as soon as possible at orders@ilovenektar.com with your order details.

 

Once an order is shipped, address changes are not possible, and customers will be responsible for any additional shipping fees for redelivery.

 

Contact Us

For any shipping-related inquiries, please reach out to us:

Email: orders@ilovenektar.com

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Thank you for choosing Nektar. We’re committed to ensuring your order arrives safely and on time.

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